Service Desk Operations ManagerLocation: Łódź, Poland Apply Now!

Job Description/Purpose: 

Service Desk Operations Manager will be accountable for all aspects of delivery to one or a number of clients supported by our Global Delivery Centre in Lodz.

Skills Required: 

  • Achievement of customer & internal KPIs and SLAs
  • Managing and mitigating risk to service continuity and performance
  • Ownership of financial management and achievement of financial performance targets and productivity and efficiency improvements
  • Management of various internal stakeholder relationships
  • Cooperation with Transition Managers, being responsible for facilitation of new business into live service and ownership/ development of related processes and relationships.
  • Engagement with both existing and new customers, supporting visits and promoting the Lodz GDC services and location both internally and to customers.


  • Managerial skills record between 3-5 years
  • Proficiency in the English language
  • Proven track record of high operational delivery performance, preferably in a Service Desk environment
  • Strong understanding of Service Desk services and ITIL will be an asset
  • Strong leadership and interpersonal skills
  • Strong commercial awareness
  • Tactical and strategic thinking
  • Flexibility and ability to deal with ambiguity
  • Sound planning and organizational skills
  • Good communication & presentation skills
  • Positive drive and enthusiasm with a willingness and desire to grow and develop
  • Multilingual and international service delivery experience

We offer: 

  • An interesting job in one of the largest IT companies
  • Challenging work environment, opportunity to contribute to the substantial growth of the organization
  • Highly motivated team and international corporate culture
  • Competitive salary and benefits
  • Training relevant to the position

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