Service Delivery ManagerLocation: Łódź, Poland Apply Now!


   Description of Business:


Service Delivery Management is a key element of the Information and Technology Group. We have a vacancy for an experienced and committed Service Manager. The successful individual will assume full responsibility for one or more services that ITG deliver to the EMEIA business.




  Job Purpose & Accountability:


• Manage customer satisfaction through holding regular service reviews, initiating actions to improve customer perception

• Manage service supplier performance through regular reviews, initiating actions to maintain or improve service levels.

• Develop Service Improvement Plans with a view to achieving near perfect execution

• Work with Project Managers to support the development of new services from demand through to acceptance into service and transition into Service Management

• Work with Project Managers to facilitate the effective implementation of service changes and maintenance releases.

• Identify and manage service risks

• Ensure complex budgets are fully understood and targets met

• Contribute to the team ethos, actively participate in team meetings, adopt the culture of ITG, team player




Skills required 

         Excellent communication and interpersonal skills.

         Written and spoken communication in English

         Strong networker, able to develop and maintain relationships with great negotiation skills.

         Good budgetary experience, including financial reporting and forecasting.

         Practical knowledge and experience of ITIL Service Management.

 






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