Senior Service Desk Operations ManagerLocation: Łódź, Poland Apply Now!

Job Description/Purpose: 

Being a single point of contact for one global account supervising multiple Service Desks or more medium-sized accounts

Ensuring development and operation of the Service Desk services to agreed operational service levels within an agreed cost base.

Ensuring delivery of the assigned Service Desk operational activities in line with Company’s objective and goals and standards agreed with the Customer.

Identifying and developing new business opportunities.

Managing Operation Managers and a team of Service Desk Team Managers, Service Desk Experts, Controllers, and Service Desk Agents. Some of team members could be based in different geographic locations

Skills required:

Extensive knowledge of the ITIL Service Support standards & practices

Excellent interpersonal and operational skills

Excellent people- and conflict management skills

Ability to influence others

Ability to negotiate

Excellent written and oral communication skills at all levels, in English

Strategic Thinker

Financial management

Risk management

We offer: 


An interesting job in one of the largest IT companies

Challenging work environment, opportunity to contribute to the substantial growth of the organization

Highly motivated team and international corporate culture

Competitive salary and benefits

Training relevant to the position

Please include the following statement: “I hereby authorize you to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883.