Senior Service Desk Operations ManagerLocation: Łódź, Poland Apply Now!

Job Description/Purpose: 


Being a single point of contact for one global account supervising multiple Service Desks or more medium-sized accounts


Ensuring development and operation of the Service Desk services to agreed operational service levels within an agreed cost base.


Ensuring delivery of the assigned Service Desk operational activities in line with Company’s objective and goals and standards agreed with the Customer.


Identifying and developing new business opportunities.


Managing Operation Managers and a team of Service Desk Team Managers, Service Desk Experts, Controllers, and Service Desk Agents. Some of team members could be based in different geographic locations




Skills required:





Extensive knowledge of the ITIL Service Support standards & practices


Excellent interpersonal and operational skills


Excellent people- and conflict management skills


Ability to influence others


Ability to negotiate


Excellent written and oral communication skills at all levels, in English


Strategic Thinker


Financial management


Risk management



































We offer: 



 

An interesting job in one of the largest IT companies



Challenging work environment, opportunity to contribute to the substantial growth of the organization



Highly motivated team and international corporate culture



Competitive salary and benefits



Training relevant to the position







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