Process Controller - Service ManagementLocation: Łódź, Poland Apply Now!

Key Activities:

Control the resolution of incidents to agreed service levels

To act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident

To act as point of escalation when closure of an incident is disputed by the user

To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties

To invoke Problem Management processes when necessary

To monitor Schedule of change to ensure appropriate levels of Service Desk agents are available to handle incident that may be caused by changes

To monitor and report on the effectiveness of the Incident Management procedures

Skills required:

Knowledge of ITIL support standards and practices

Analytical skills

Excellent communication skills

Proficiency in English

Completer/finisher approach


 What we offer:

An interesting job in one of the largest IT companies

Numerous development opportunities

Challenging work environment

Competitive salary

Additional benefits including private medical care and Multisport/OK system cards

Please include the following statement: “I hereby authorize you to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883.