Process Controller - Service ManagementLocation: Łódź, Poland Apply Now!


Key Activities:



Control the resolution of incidents to agreed service levels


To act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident


To act as point of escalation when closure of an incident is disputed by the user


To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties


To invoke Problem Management processes when necessary


To monitor Schedule of change to ensure appropriate levels of Service Desk agents are available to handle incident that may be caused by changes


To monitor and report on the effectiveness of the Incident Management procedures









Skills required:


Knowledge of ITIL support standards and practices

Analytical skills

Excellent communication skills

Proficiency in English

Completer/finisher approach


    

 What we offer:


An interesting job in one of the largest IT companies


Numerous development opportunities


Challenging work environment


Competitive salary


Additional benefits including private medical care and Multisport/OK system cards





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