IT ExpertLocation: Łódź, Poland Apply Now!
Job Description/Purpose
The IT Expert will provide responsive, professional and competent technical support.

  • Works  within  a  team  supporting  end  users with technical queries
  • Provides   internal   toolset   training   and   takes ownership around queries
  • Develops  an  understanding  of  the  customers’ environment and service delivery requirements
  • Follows  established  processes  and  recommends improvements to these as appropriate
  • Takes ownership for listening to and understanding the customer’s problem
  • Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner
  • Escalates  issues  as  necessary  to  deliver  required SLA
  • Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
  • Excellent verbal  and  written  language  skills  in English
  • Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office
  • Knowledge    of    Networking,    VPNs,    WIFI, VDI environments
  • Excellent approach to business model and workingunder SLA requirements
  • Strong     customer     relationship     and     excellent problem solving
  • Excellent communication and team work
  • Drive and determination
  • Initiative to constantly improve solution methods
  • Flexible approach and working well under pressure
  • Time management
  • Ability to prioritise tasks

We offer
  • An   interesting   job   in   one   of   the   largest   IT companies
  • Challenging work environment
  • Various trainings
  • Highly motivated team and international corporate culture
  • Private medical care and other benefits

Please include the following statement: “I hereby authorize you to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883.